chevron-left chevron-right chevron-up chevron-right chevron-left arrow-back star phone quote checkbox-checked search wrench info shield play connection mobile coin-dollar spoon-knife ticket pushpin location gift fire feed bubbles home heart calendar price-tag credit-card clock envelop facebook instagram twitter youtube pinterest yelp google reddit linkedin envelope bbb pinterest homeadvisor angies

Grow With the Pros at Blue Dot!

Blue Dot/ARS Rescue Rooter is in search of a sales-focused, results-driven, P&L-experienced Operations Manager to help LEAD the BLUE DOT TEAM into a successful future!. Unique to our field, we provide plumbing, heating, and air conditioning expertise through 70+ locations nationwide united by a commitment to professional excellence. In addition to the training needed for a real career, we provide advancement potential and the chance to give back to the community.

Job Description

Blue Dot / ARS-Rescue Rooter has created a unique opportunity for the position of Operations Manager. We offer a competitive compensation package and a full range of benefits including medical, dental, vision, 401(k), life and long-term disability insurance.

Primary Function:

The Operations Manager, while in constant communication with the General Manager, is responsible for the overall success and management of our residential and commercial HVAC & Plumbing service center. Our Ops Managers plan, organize, direct, coordinate, and control service center activities and functions to achieve revenue goals and objectives while maintaining a strong customer focus, leveraging the brand, and driving employee engagement in a rapidly changing and highly competitive business environment.

Essential Functions:
  • Assuming partial operational responsibility for profit and loss related activities.
  • Establishing a team culture among service center personnel and holding the team to a high standard of customer satisfaction.
  • Consistently administering company policies and procedures throughout the service center.
  • Monitoring and maintaining job satisfaction among personnel by completing annual performance evaluations and salary reviews in a thorough and timely manner.
  • Preparing business forecasts, budgets, and other reports in addition to monitoring the timely flow of paperwork necessary to the service center.
  • Assist in recruiting, selecting, and training all service center employees.
  • Financial analysis to identify trends and prospective problem areas and take immediate action based on findings.
  • Optimizing the service center to provide service, complete tasks, and otherwise perform in an efficient manner.
  • Developing new programs and executing established plans to meet and exceed sales goals.
  • Maintaining a working knowledge of competitors, developing innovations to maintain the market lead, sharing best practices across the organization.
Job Requirements Basic Qualifications
(Including Educational Requirements):
  • Minimum of 10 years leading teams servicing Business to Consumer & B2B customer markets.
  • Minimum of 8 years of experience successfully leading a fast-paced service organization and a proven track record of growing a business.
  • Bachelor’s degree required and 4 to 6 years related experience, or equivalent combination of education and experience. Master’s degree preferred.
  • Consistent track record of meeting and exceeding revenue objectives.
Special Knowledge/Skills and/or Abilities:
  • Strong interpersonal/communication skills. (Oral and written)
  • Ability to self-start and motivate a group of individuals to act as the team towards a common goal.
  • Analyze cost and forecast data to ensure alignment with the Division’s goals and objectives.
  • Build a team culture by recruiting, motivating and training the staff.
  • Review and promote the maintenance of a safe, accident-free and healthy work environment.
  • Demonstrated proficiency with multi-tasking alongside time management skills and the ability to prioritize and plan.
  • Excellent analytical skills, financial acumen, and attention to detail.
  • Computer proficiency. (Microsoft preferred)

Request an Appointment

Request Service Today!