Energy Solutions » Deregulated Energy : Home Energy Audits : Solar Energy
Questions About Our Deregulated Energy Service? We have answers...
As a homeowner, deregulated energy can mean significant cost savings every month. However, since it is fairly new, we know you most likely have some questions. We have listed the most common ones below with answers; if you have additional questions, please call us at 1-800-BLUE DOT.
Q: Will the reliability of my electricity service change?
A: No. Your electricity will continue to be delivered safely and reliably by your local utility company.
Q: What happens if there is a power outage or I have an emergency? Who should I call?
A: You are still paying BGE for the usage of the equipment delivering your electricity (wires, poles, pipelines, transformers, etc.) Therefore, you should call them for any power outages or emergencies. A power outage is not the result of "bad" electricity. It is most often the result of faulty equipment or downed wires.
Q: Will I notice a change of service when I switch my energy provider?
A: No. Your energy will continue to be delivered by the local utility company, and you will see no disruptions in electrical flow.
Q: How long does it take to change energy suppliers??
A: If you enroll at least 12 days prior to your meter read date, the contract rate becomes effective at that meter read date. If enrollment is less than 12 days prior to your next meter read date, then the contract rate becomes effective at the following meter read date.
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Q: Is the price fixed or can it fluctuate month to month?
A: The contract would be either a one year or two year fixed price depending on which term you pick.
Q: Does it vary by amount used or time of use?
A: The price does not vary from month to month or on amount of energy used.
Q: Is there a contract? If so, what is the length of the contract?
A: Yes there is a contract. Both a one year and a two year contract are offered.
Q: What if a property is sold during the contract term?
A: If you sell your property during the contract term the contract will end for that property, and you could choose to open a new account with us at a new property.
Q: Is there a early termination fee?
A: There is no early termination fee; however, we do require 60 days notice before your cancellation becomes effective.
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Q: Will my contract automatically renew at the end of the term??
A: The contract will renew at the end of the term, but we will send you a notice 45 days in advance letting you know that your contract is about to be renewed. If you write to us saying you don't want to renew, then your contract will just end at the end of the contract year.
Q: Are there any other fees, including deposit, sign up, or late payment fees?
A: There is a fee for late payment which is 1.5% of the invoice amount. There is no fee for deposit.
Q: Will I be billed by the supplier, by the electric company, or by both?
A: You will receive one bill from BGE with our price on the bill.
Q: Is there a fee that I have to pay anyone when I switch??
A: If you currently have a contract with another supplier you may have to pay a cancellation fee with them, if you choose to switch to us. We do not require a cancellation fee however we do require 60 days notice before you cancel.
Q: If I move, can I take the service and the same rate to my new residence??
A: If you move, your contract will be canceled, and you can set up a new account with us at your new residence. There are no fees for that cancellation.
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